Frameworks
01Operating models and decision frameworks that give teams shared language and clear paths forward.
Operations · Strategy · AI
I design operating infrastructure that connects people, process, and technology — and makes all three work better together.
Operations leader working at the intersection of human-centred design, AI, and organizational strategy.
About
Calm systems for complex work.
I help organizations build the connective tissue between strategy and execution — the frameworks, rituals, and tools that quietly make everything else possible.
My approach blends human-centred design with operational rigour, and increasingly, with thoughtful use of AI. I believe the best operations work is invisible: it gives people back time, clarity, and the freedom to do their best work.
Work
A toolkit built for teams who want to move thoughtfully — and still move fast.
Dashboards
02Living views of the work — built so leaders can see signal, not noise, and act with confidence.
Team Health
03Rhythms, rituals, and feedback loops that keep teams connected, healthy, and growing.
Operational Models
04End-to-end systems that align strategy, structure, and the day-to-day so the work actually flows.
Thought Leadership
05Writing and talks on operations as a craft — human-centred, AI-augmented, and quietly rigorous.
AI Process Log
How I actually work with AI.
A running, honest log of where AI accelerates the work — and where human judgment still does the deciding.
- Synthesis
Turning 40 interview transcripts into a single map
Used Claude to cluster themes from raw transcripts, then hand-edited the map. AI did the heavy reading; the judgment stayed with me.
- Drafting
First-pass operating model documentation
Prompted with structure and constraints, refined output through 3 review cycles with the leadership team. Cut drafting time roughly in half.
- Sensemaking
Pressure-testing a quarterly plan
Asked the model to argue against the plan from three stakeholder lenses. Surfaced two blind spots we fixed before rollout.
Contact